How far ahead do we need to plan? What makes a strong leader? Is the main purpose of communication to be efficient or polite? Innately, different cultures will have different answers to these questions, causing potential misunderstandings in a multicultural workplace. Through consulting, courses and global management development, Human House helps cross-cultural management boards and leaders working with and in different cultures to understand and turn potential difficulties into strengths. “What you see is only ten per cent: the language, clothes and posture, it’s the tip of the iceberg. The other 90 per cent you can’t see,” explains consultant Maj Emmertsen.