Opened in 2013, the small yet modern hotel Upper House has already won several awards for its excellence. For instance, it has been named Best Hotel in Sweden at the Trivago Awards 2017, and won in the categories Best Service Hotel, Best Romantic Hotel and Best Luxury Hotel at TripAdvisor Traveller’s Choice Awards. “Our focus is on caring for the guests,” says Lisette Norberg, director of front office and spa, and further explains that the staff listen carefully to what the guests’ expectations are beforehand and help them with preparations for their visit, including transportation options, event bookings, gifts for the room and so on.