Hotel Service KEF Airport: Make travelling stress-free – also for airlines

We’ve all been there: stuck in an airport because our flight was cancelled. Or have you ever felt overwhelmed and stressed when planning an entire trip by yourself? Hotel Service KEF Airport is the answer to all your prayers – at least if you’re in Iceland. This vital service takes care of stranded passengers and helps plan an unforgettable trip to the land of fire and ice.

“They took care of us after a cancelled flight was rescheduled. They found us hotels, restaurants, and activities for the day and took good care of making sure everything was going well.” This is just one of the many glowing reviews that Hotel Service KEF Airport in Iceland has received – and it’s no wonder why.

Davíð Jónsson and Eva Dögg Sigurðardóttir, founders of Hotel Service KEF Airport.

You too might have experienced being stranded at an airport because your flight was delayed or cancelled. This is where Hotel Service KEF Airport enters the picture, it goes above and beyond for customers and offers 24-hour personal service. It mainly assists airlines when they experience cancellations or significant delays and helps groups plan their trip to Iceland.

“We work directly with the airlines. If a flight is cancelled or significantly delayed, we meet passengers at KEF Airport,” explain Davíð Jónsson and Eva Dögg Sigurðardóttir, founders and owners of Hotel Service KEF Airport. “Sometimes it’s 10 passengers, other times 360 passengers, depending on the size of the aircraft. We arrange buses, meals and accommodation for all passengers and crew.”

Davíð and Eva assist passengers from the moment when the flight is cancelled until they are up in the air again. “We’re not part of the airlines, so passengers are always happy to see us, they know we’re not the problem,” says Davíð. “Our role is simply to assist. And we offer a full 24-hour service and even give passengers our phone number, so they can reach us any time.”

Going the extra mile

Before starting Hotel Service KEF Airport in 2018, Davíð had almost 30 years’ experience in hotel management. When he lost his job, Eva encouraged him to start a business with her. Not long after, their company saw the light of day.

“We had been talking about it numerous times,” smiles Davíð. “We wanted to control our own time, and thanks to my wife, eventually we made it happen. My idea was to work from our home, but Eva said no and found an office by the airport where we could move in the same day.”

From the outset, it has been of the utmost importance to provide customers with a good experience where they feel well taken care of. Whether the couple takes care of stranded passengers or books a trip for groups or individuals, they always go the extra mile.

“We take care of accommodation, activities and transport. Sometimes we even do the grocery shopping. We will always make it happen, and we never say no,” laughs Davíð. “Eva is always optimistic. Sometimes I think we can’t make something happen, but she will tell everyone that we can do it. To her, a big problem will seem small. Last summer, we couldn’t find a bus for a group, so she went on Facebook and found a bus on sale 12 hours’ drive away and planned with a driver to make it work. We can solve most things, even last minute.”

Ensuring a worry-free trip

Hotel Service KEF Airport also arranges travel plans for both small and large groups. Planning a trip to Iceland can be equally exciting and stressful – there’s so much to explore and options aplenty. So why not take away the worry and stress and let Hotel Service KEF Airport plan your trip for you? All you have to do is get in touch, and the team will take care of the rest; from booking transport and accommodation to planning memorable visits to the lagoons and spectacular tours, so you can experience Iceland from a different perspective.

www.hotelservicekef.com

Top 5 tips for travelling to Iceland

Book accommodation and tours in advance.
Try one of the many swimming pools or lagoons.
Visit during winter for the chance to see the northern lights, ice caves and unique nightlife.
Rent a suitable vehicle and experience the highlands.
Go whale watching, sea angling or horse riding.